Refund policy

Retail Products
For hygiene and safety reasons, we do not accept returns or offer refunds on opened or used products. If your item is faulty or damaged upon arrival, please notify us within 48 hours of receiving your order to arrange a replacement or store credit. Products must be unused, sealed, and in original packaging to be eligible.

Change of Mind
We do not offer refunds for change of mind on retail purchases.

Services (Redo Policy)
Your satisfaction is important to us. If you are not completely happy with your service, please contact us within 7 days of your appointment. We will assess and offer a suitable adjustment where appropriate. Redo services do not include a change of mind or a new desired result outside of the original consultation.